Current policy
Support Policy
How to choose the right help route and what the current service can honestly promise.
Choose the right route
Public contact separates sales, general support, billing, security, privacy and data rights, intellectual property, partnerships, and press. Signed-in customers can open a ticket, add messages, view status and history, export the conversation, and close a ticket.
Priority and updates
The service separates urgent security and privacy matters and tracks internal response and resolution targets. Priority depends on actual impact and available information. A target is not a guaranteed response, fix, recovery, or uptime commitment.
What helps us respond
Provide the affected account or feature, what you expected, what happened, when it happened, and safe steps or screenshots without passwords or secrets. Enterprise support or service levels apply only when an approved order expressly includes them.
Questions or concerns
Contact us through the appropriate sales, support, billing, security, privacy, or rights route.
Questions or concerns